- Platform Name
- AGS360 / AGS 360
- Owner and Operator
- Sunrich AGS360 Technology LLC
- Jurisdiction
- Dubai, United Arab Emirates
In short
Agreement: by using AGS 360 you enter a binding contract with Sunrich AGS360 Technology LLC, governed by the laws of Dubai, UAE. Acceptable use: lawful business use only — no scraping, reverse-engineering, credential sharing, sanctions/export breaches, or using data for safety-critical decisions. The service: subscriptions and modules may auto-renew, change, or be suspended; availability and data accuracy are not guaranteed. Risk allocation: the Platform is provided “as is”; liability is capped and certain damages excluded, to the maximum extent the law allows. Your responsibility: independently verify all maritime, vessel, port, ETA, and AI outputs, and keep your own backups and security controls. Consumer protection: nothing limits non-excludable statutory rights you may have as a consumer, including in the UAE, EEA, and UK. This summary is for convenience only and is not a substitute for the full text below. If there is any difference, the full text governs.
1. Introduction
These Terms and Conditions govern the access to, registration for, subscription to, payment for, and use of the AGS360 maritime technology platform, including its mobile applications, iOS applications, Android applications, web applications, SaaS platform, dashboards, APIs, artificial intelligence tools, vessel tracking tools, port intelligence services, reporting tools, communication interfaces, databases, documentation, digital services, and all related products and services.
The Platform is designed for commercial, maritime, logistics, port, vessel, shipping, technology, operational, and business intelligence purposes. It is not designed to replace independent professional judgment, vessel master authority, port authority instructions, customs advice, legal advice, insurance advice, navigational systems, regulatory compliance systems, or safety-critical decision-making.
These Terms apply to all users, including corporate customers, vessel owners, ship managers, charterers, brokers, freight forwarders, port agents, maritime service providers, logistics providers, suppliers, employees, consultants, contractors, representatives, and general users.
By using the Platform, users accept that AGS360 operates a technology and information platform only and does not control vessels, ports, terminals, cargo, agents, customs authorities, payment networks, internet service providers, app stores, or third-party data sources.
2. Legal Ownership of Platform
The Platform is owned and operated by Sunrich AGS360 Technology LLC, a company established in Dubai, United Arab Emirates. References to “AGS360”, “Company”, “we”, “us”, or “our” mean Sunrich AGS360 Technology LLC and, where applicable, its successors, assigns, affiliates, licensors, service providers, contractors, and authorized representatives.
AGS360 owns or lawfully licenses all intellectual property, software, databases, source code, object code, algorithms, AI systems, dashboards, interfaces, visual layouts, reports, data compilations, workflows, trade secrets, product names, trademarks, logos, documentation, APIs, and business methods used in or connected with the Platform.
No user, customer, company, vessel owner, manager, broker, agent, charterer, service provider, or third party acquires ownership rights in the Platform by accessing it, paying for it, subscribing to it, contributing data to it, or using it.
All rights not expressly granted under these Terms are reserved exclusively by AGS360.
3. Acceptance of Terms
By accessing, browsing, downloading, installing, registering for, subscribing to, logging into, paying for, or using the Platform, the user confirms that the user has read, understood, accepted, and agreed to be legally bound by these Terms.
If a user accesses the Platform on behalf of a company, organization, vessel owner, ship manager, charterer, broker, agent, employer, principal, or other entity, the user represents and warrants that the user has full authority to bind that entity and all authorized users under that account.
Acceptance of these Terms applies to all current and future use of the Platform, including updates, new modules, new pricing plans, new AI features, API access, mobile app updates, SaaS features, enterprise dashboards, and additional services.
If a user does not agree with these Terms, the user must not access, download, install, register for, subscribe to, pay for, or use the Platform.
4. Electronic Agreement and Consent
These Terms constitute an electronic agreement between the user and AGS360.
By clicking “Accept”, “Agree”, “Continue”, “Register”, “Subscribe”, “Pay”, “Login”, “Submit”, “Enable”, “Allow”, or by otherwise accessing or using the Platform, the user provides electronic acceptance and consent.
The user agrees that electronic records, electronic signatures, app-based confirmations, clickwrap acceptance, checkbox acceptance, email confirmations, payment confirmations, digital invoices, system logs, authentication records, and Platform activity records are legally valid and enforceable to the fullest extent permitted by applicable law.
The user agrees not to challenge the validity, admissibility, or enforceability of these Terms solely because they are formed electronically.
5. Eligibility to Use the Platform
The Platform may only be used by persons who are legally competent to enter into binding agreements and by entities lawfully permitted to use maritime, SaaS, commercial, digital, and technology services.
By using the Platform, the user represents and warrants that:
- the user has legal capacity to accept these Terms;
- the user is not prohibited from using the Platform under applicable law;
- the user is not located in, incorporated in, controlled by, or acting on behalf of a sanctioned or prohibited party where such use would be unlawful;
- the user will use the Platform only for lawful business or permitted purposes;
- the user will not use the Platform for fraud, cybercrime, sanctions evasion, bribery, corruption, illegal trade, unlawful surveillance, or unauthorized data extraction; and
- all information provided to AGS360 is accurate, complete, lawful, and current.
AGS360 may reject, restrict, suspend, or terminate any user or account that does not meet eligibility requirements or presents legal, regulatory, payment, cybersecurity, reputational, commercial, or operational risk.
6. User Registration
Certain features of the Platform require registration and account creation.
During registration, AGS360 may request information including name, company name, business email, mobile number, designation, business address, country, trade license details, billing details, tax information, subscription preference, payment method, user role, vessel-related information, corporate authorization documents, and any other information reasonably required.
Users must provide accurate, current, complete, and lawful registration information. Users must not register using false identities, misleading company names, unauthorized email addresses, temporary identities, stolen credentials, fake documents, or another person’s information.
AGS360 may verify registration information and may require additional documents, KYC information, business verification, sanctions screening, or identity confirmation before activating or continuing access.
AGS360 may refuse registration or deactivate incomplete, suspicious, duplicate, fraudulent, high-risk, or unauthorized accounts.
7. User Account Responsibilities
Users are fully responsible for maintaining the confidentiality, security, and lawful use of their accounts.
Users must protect usernames, passwords, OTPs, authentication methods, API keys, login tokens, administrator credentials, payment credentials, and device access. Users must not share credentials with unauthorized persons or permit account access by persons not approved by AGS360 or the relevant Corporate Customer.
All activities conducted through an account may be treated by AGS360 as authorized by the account holder or Corporate Customer, unless conclusively proven otherwise.
Users must immediately notify AGS360 of suspected unauthorized access, credential compromise, account misuse, cyber fraud, suspicious login activity, unauthorized payments, internal employee misuse, or any other security concern.
AGS360 shall not be liable for losses caused by weak passwords, shared credentials, compromised devices, phishing, user negligence, unauthorized internal use, failure to revoke former employee access, or failure to maintain proper cybersecurity controls.
8. Corporate Accounts
Corporate Accounts may be created for companies, vessel owners, ship managers, charterers, brokers, agents, logistics providers, freight forwarders, maritime service providers, port service providers, enterprise customers, and other organizations.
A Corporate Account may include administrators, authorized users, role-based access, billing arrangements, usage limits, dashboards, APIs, subscription plans, reports, enterprise modules, data feeds, support arrangements, and other commercial features.
The Corporate Customer is responsible for all activity under its Corporate Account, including actions of employees, contractors, agents, consultants, administrators, representatives, affiliates, and any person using credentials issued under that account.
The Corporate Customer must ensure that all users are authorized, trained, supervised, compliant with these Terms, and removed immediately when they leave employment, change roles, or no longer require access.
AGS360 may rely on instructions, submissions, payments, approvals, and communications made through a Corporate Account as valid instructions of the Corporate Customer.
9. Authorized Users
Authorized Users are individuals permitted to use the Platform under a valid account, subscription, membership package, enterprise arrangement, or corporate authorization.
Each Authorized User must comply with these Terms, the Privacy Policy, security requirements, usage limits, confidentiality obligations, data protection requirements, and all applicable laws.
Corporate Customers must ensure that Authorized Users:
- use the Platform only for permitted business purposes;
- do not share credentials;
- do not access data beyond their authority;
- do not misuse maritime, port, vessel, or commercial information;
- independently verify Platform information before reliance;
- comply with sanctions, anti-bribery, export control, and data protection obligations; and
- promptly report suspected misuse or security incidents.
AGS360 may restrict, suspend, or remove any Authorized User where it suspects misuse, risk, breach, non-payment, unauthorized access, cyber risk, regulatory concern, or violation of these Terms.
10. Subscription Plans
AGS360 may offer free plans, trial plans, paid plans, monthly plans, annual plans, enterprise plans, custom plans, promotional plans, limited-access plans, or usage-based plans.
Subscription plans may vary by access level, number of users, number of vessels, dashboard features, port information coverage, AI usage, reporting tools, API calls, data volume, support level, geographic scope, storage limits, and service modules.
AGS360 may modify, upgrade, downgrade, reprice, discontinue, suspend, or replace subscription plans at any time, subject to applicable law and any signed enterprise agreement.
A subscription does not guarantee uninterrupted access, data accuracy, service availability, specific commercial outcomes, or permanent availability of any feature.
Use of certain advanced modules may require separate written approval, additional fees, verification, technical configuration, or separate terms.
11. Membership Packages
AGS360 may offer membership packages designed for particular maritime or commercial categories, including vessel owners, ship managers, charterers, port agents, brokers, logistics providers, freight forwarders, service providers, and enterprise users.
Membership packages may include bundled features, vessel tracking limits, port information access, dashboard tools, analytics modules, AI query limits, API access, reports, customer support, onboarding assistance, or account management services.
Membership benefits are subject to the package description, invoice, order form, app-store listing, service schedule, and these Terms.
AGS360 may change membership benefits, eligibility, pricing, naming, packaging, or usage limits, provided such changes comply with applicable law and any written enterprise commitment.
Membership does not create partnership, agency, franchise, joint venture, employment, ownership, exclusivity, or reseller rights.
12. Billing and Payments
Users must pay all applicable subscription fees, membership fees, usage fees, API fees, module fees, onboarding fees, professional service fees, invoices, taxes, VAT, bank charges, payment gateway fees, currency conversion charges, app-store fees, late payment charges, and other amounts due.
Payment methods may include credit card, debit card, bank transfer, payment gateway, Apple App Store billing, Google Play billing, invoice payment, corporate billing, or any other method accepted by AGS360.
Users are responsible for ensuring that payment details are accurate, valid, current, authorized, and lawfully used. Users must not use stolen cards, unauthorized payment instruments, fraudulent payment credentials, compromised banking channels, or third-party payment accounts without lawful authority.
Fees are payable without set-off, deduction, withholding, counterclaim, or delay, unless otherwise required by law or agreed in writing by AGS360.
AGS360 may suspend or terminate services for failed payments, chargebacks, payment disputes, suspected fraud, non-payment, delayed payment, invoice default, unauthorized payment method use, or suspicious payment activity.
AGS360 may use third-party payment processors, banks, card networks, app-store billing systems, or payment gateways. AGS360 is not responsible for failures, delays, fraud, cyber incidents, unauthorized transactions, or errors occurring within third-party payment systems outside AGS360’s reasonable control.
13. Auto-Renewal Terms
Subscriptions may renew automatically unless cancelled in accordance with the applicable cancellation process.
By selecting an auto-renewing subscription, the user authorizes AGS360, its payment processor, Apple App Store, Google Play Store, or applicable billing provider to charge renewal fees using the payment method on file.
Renewal may occur monthly, annually, or according to the billing cycle selected by the user or agreed in an order form.
Users are responsible for cancelling subscriptions before the renewal date if they do not wish to renew. Failure to use the Platform does not automatically cancel a subscription.
For subscriptions purchased through Apple App Store or Google Play, renewal, cancellation, refund, and payment management may be handled through the user’s app-store account and subject to applicable app-store rules.
AGS360 shall not be responsible for a user’s failure to cancel a renewal, except where required by applicable law or expressly agreed in writing.
14. Service Activation
Paid services, enterprise access, API access, dashboard access, vessel tracking modules, AI tools, and other advanced features may require activation by AGS360.
Activation may depend on successful registration, payment confirmation, KYC verification, corporate approval, execution of an order form, technical setup, payment clearance, compliance review, or completion of onboarding steps.
AGS360 may delay, refuse, or condition activation where information is incomplete, payment is pending, risk is identified, technical setup is required, verification fails, or legal/compliance concerns exist.
Activation of services does not constitute a warranty that the Platform will be uninterrupted, error-free, accurate, suitable for any particular purpose, or available permanently.
AGS360 may activate services in stages and may limit access until requirements are completed.
15. User Obligations
Users must use the Platform lawfully, honestly, responsibly, commercially reasonably, and in accordance with these Terms.
Users must:
- comply with all applicable laws and regulations;
- provide accurate and authorized information;
- protect credentials and devices;
- use Platform data only for permitted purposes;
- verify maritime, vessel, port, ETA, AI, and analytics information before reliance;
- obtain all required consents for uploaded data;
- respect AGS360’s intellectual property;
- comply with confidentiality obligations;
- avoid cyber misuse, fraud, scraping, reverse engineering, and unauthorized access;
- comply with sanctions, export control, anti-bribery, data protection, and cybersecurity obligations;
- pay all applicable fees on time; and
- cooperate with reasonable investigations, audits, and security reviews.
Users are solely responsible for their business decisions, maritime decisions, commercial commitments, operational actions, financial transactions, regulatory compliance, customer relationships, and third-party dealings.
16. Prohibited Activities
Users must not use the Platform for any unlawful, fraudulent, harmful, abusive, deceptive, unauthorized, or commercially improper purpose.
Prohibited activities include:
- hacking, phishing, spoofing, malware distribution, cyber fraud, or cybercrime;
- data scraping, crawling, harvesting, extraction, or automated collection;
- reverse engineering, decompiling, disassembling, or copying software;
- reselling, sublicensing, mirroring, or commercially exploiting the Platform without authorization;
- submitting false, misleading, unlawful, infringing, defamatory, or malicious content;
- impersonating another person, company, vessel, agent, authority, or representative;
- using the Platform for sanctions evasion, bribery, corruption, money laundering, or prohibited trade;
- bypassing subscription limits, API limits, payment controls, or security systems;
- using data as the sole basis for safety-critical, legal, navigational, or high-risk commercial decisions; and
- interfering with Platform performance, availability, integrity, or security.
AGS360 may suspend, terminate, investigate, report, or take legal action against users engaging in prohibited activities.
17. Misuse of Platform
Misuse means any activity that damages, disrupts, overloads, manipulates, exploits, compromises, abuses, or unfairly benefits from the Platform.
Misuse includes excessive automated requests, credential sharing, account pooling, unauthorized commercial resale, data extraction, competitive benchmarking, fake account creation, manipulation of reports, abuse of AI tools, API abuse, unauthorized integrations, fraudulent payments, and violation of usage limits.
AGS360 may determine misuse based on technical logs, usage patterns, account behavior, payment activity, security signals, customer complaints, third-party reports, or internal risk assessments.
Where misuse is suspected, AGS360 may immediately suspend or restrict access without prior notice.
AGS360 may seek damages, injunctive relief, indemnification, recovery of investigation costs, and any other remedy available under law.
18. Cybersecurity Violations
Cybersecurity violations are strictly prohibited.
Such violations include:
- unauthorized access attempts;
- hacking or attempted hacking;
- credential theft;
- phishing or impersonation;
- malware, ransomware, spyware, or harmful code;
- denial-of-service attacks;
- vulnerability exploitation;
- unauthorized scanning or penetration testing;
- tampering with logs, monitoring, or security controls;
- bypassing authentication or authorization;
- interfering with APIs, servers, databases, or networks; and
- using the Platform to attack, compromise, or investigate third-party systems unlawfully.
AGS360 may report cybersecurity violations to law enforcement, cybercrime authorities, regulators, payment providers, app stores, cloud providers, affected users, or third parties.
Users responsible for cybersecurity violations must indemnify AGS360 for all claims, losses, damages, penalties, legal fees, investigation costs, remediation costs, and business disruption arising from such violations.
19. Unauthorized Access Attempts
Users must not attempt to access any account, dashboard, corporate workspace, administrator panel, API, server, database, file, vessel data, customer data, source code, module, billing system, or system area that they are not authorized to access.
This prohibition applies whether access is attempted through guessing passwords, stolen credentials, technical exploitation, session hijacking, API manipulation, internal misuse, social engineering, or any automated or manual process.
Users must not attempt to bypass authentication, authorization, payment controls, geographic restrictions, app-store restrictions, subscription restrictions, usage quotas, or technical safeguards.
AGS360 may treat any unauthorized access attempt as a material breach and may suspend access immediately.
20. Reverse Engineering Prohibition
Users must not reverse engineer, decompile, disassemble, decode, reconstruct, inspect, analyze, derive, or attempt to discover the source code, object code, structure, architecture, algorithms, models, workflows, API logic, database structure, AI systems, user interface logic, or proprietary methods of the Platform.
Users must not use technical inspection, network analysis, debugging, scraping, automated tools, or manual reconstruction to copy or imitate the Platform.
Users must not create, assist in creating, or contribute to competing services based on Platform functionality, design, workflows, data structures, algorithms, reports, or outputs.
Any breach may cause irreparable harm to AGS360 and may entitle AGS360 to immediate injunctive relief, account termination, damages, and recovery of legal costs.
21. Data Scraping Prohibition
Users must not scrape, crawl, mine, harvest, extract, download, cache, mirror, index, copy, reproduce, aggregate, compile, or systematically collect any Platform data without AGS360’s prior written approval.
This prohibition applies to vessel information, port information, ETA data, maritime intelligence, reports, dashboards, AI outputs, customer data, corporate data, pricing information, contact information, API responses, metadata, and all other Platform content.
Users must not use bots, crawlers, scripts, browser extensions, scraping tools, API abuse, screen scraping, automated downloads, or manual mass extraction to collect Platform data.
AGS360 may detect, block, throttle, suspend, terminate, or pursue legal action against scraping or suspected scraping.
22. API Usage Restrictions
Where AGS360 grants API access, such access is limited to the permitted purpose, documentation, quota, credentials, authentication method, subscription scope, enterprise agreement, and technical restrictions specified by AGS360.
Users must not:
- exceed API limits;
- share API credentials;
- expose API keys publicly;
- bypass usage quotas;
- cache data beyond permitted limits;
- use API data for unauthorized resale;
- use APIs to create a competing product;
- interfere with API stability;
- manipulate API calls;
- attempt to discover undocumented endpoints; or
- use API access after termination or suspension.
AGS360 may monitor API usage, impose rate limits, revoke keys, rotate credentials, restrict endpoints, charge additional fees, or suspend API access at any time for security, compliance, operational, or commercial reasons.
23. AI Chatbot Usage Rules
The Platform may include AI chatbots, virtual assistants, automated recommendations, generative AI functions, maritime query tools, document support tools, or predictive assistance.
Users must use AI tools lawfully and responsibly. Users must not submit unlawful content, harmful code, confidential information without authorization, personal data without lawful basis, privileged material without authority, sanctions-sensitive information where prohibited, misleading data, offensive content, or prompts designed to bypass safety controls.
AI outputs may be inaccurate, incomplete, outdated, misleading, non-exhaustive, biased, or unsuitable for the user’s purpose. Users must independently verify AI outputs before relying on them.
AI tools do not provide legal, financial, insurance, customs, sanctions, navigation, safety, or professional advice.
AGS360 may monitor, log, review, restrict, store, analyze, or use AI interactions for security, compliance, abuse prevention, service improvement, model quality, and legal protection.
24. Maritime Intelligence Services
AGS360 may provide maritime intelligence services, including vessel movement insights, port information, route analysis, congestion indicators, commercial shipping intelligence, market information, operational alerts, reports, dashboards, and analytics.
Maritime intelligence may be derived from AIS feeds, satellite data, terrestrial receivers, public databases, port sources, third-party maritime data providers, user submissions, historical records, algorithms, and predictive models.
Such services are provided for informational and commercial decision-support purposes only.
AGS360 does not guarantee that maritime intelligence is official, complete, real-time, uninterrupted, verified, accurate, or suitable for any specific commercial, operational, safety, legal, insurance, customs, sanctions, or financial purpose.
Users must verify all maritime intelligence through independent and competent sources before relying on it.
25. Vessel Tracking Services
AGS360 may provide vessel tracking services showing vessel positions, movements, routes, port calls, identifiers, historical tracks, estimated arrivals, estimated departures, speed, heading, or related maritime information.
Vessel tracking data may be delayed, inaccurate, interrupted, unavailable, incomplete, spoofed, manipulated, incorrectly mapped, or affected by external conditions.
Factors affecting vessel tracking include AIS limitations, satellite gaps, transponder failures, intentional disabling, incorrect vessel identifiers, port coverage limitations, weather, military restrictions, government restrictions, cybersecurity incidents, third-party provider errors, and network failures.
Vessel tracking is not a navigation tool, emergency tool, safety system, or substitute for official maritime systems.
AGS360 shall not be liable for losses arising from reliance on vessel tracking data.
26. Port Information Services
AGS360 may provide port information services, including information relating to ports, terminals, berths, congestion, restrictions, documentation, customs indicators, operating conditions, port charges, local requirements, agent information, and service provider information.
Port information may be obtained from public sources, third-party providers, user submissions, commercial databases, port publications, agents, analytics, and estimates.
Port conditions may change without notice due to weather, congestion, customs actions, port authority decisions, sanctions, strikes, holidays, equipment failure, berth unavailability, emergency measures, cyber incidents, or force majeure.
AGS360 does not guarantee the accuracy, availability, completeness, or timeliness of port information.
Users must verify all port information directly with the relevant port authority, terminal, customs authority, immigration authority, health authority, local agent, or competent body.
27. Port Call Estimate Services
AGS360 may provide estimated time of arrival, estimated time of departure, waiting time indicators, berth estimates, congestion estimates, port call predictions, and operational forecast tools.
All such estimates are predictive, approximate, and subject to change.
Port call estimates may be affected by weather, port congestion, vessel speed, routing changes, berth availability, customs issues, documentation delays, cargo readiness, tug or pilot availability, equipment failures, third-party data delays, or force majeure.
AGS360 does not guarantee that any vessel will arrive, berth, load, discharge, clear, depart, or complete port operations within any estimated period.
Users must not rely solely on AGS360 estimates for charterparty obligations, demurrage calculations, cargo planning, customs filings, port bookings, commercial commitments, or legal claims.
28. Dashboard and Reporting Services
AGS360 may provide dashboards, reports, visualizations, alerts, summaries, downloadable files, commercial reports, operational panels, maritime analytics, and business intelligence tools.
Dashboards and reports may include user data, corporate data, vessel data, port data, third-party data, AI-generated content, analytics, and predictive outputs.
Reports are provided for internal business information and decision-support purposes only, unless AGS360 expressly agrees otherwise in writing.
AGS360 does not guarantee that dashboards or reports are error-free, audit-ready, legally sufficient, complete, suitable for court proceedings, suitable for regulatory filings, suitable for insurance claims, or suitable for contractual disputes.
Users must independently review and verify all reports before using them for any commercial, legal, regulatory, financial, or operational purpose.
29. Predictive Analytics Services
AGS360 may provide predictive analytics relating to vessel movements, estimated arrivals, port congestion, operational risks, route trends, shipping patterns, demand indicators, and other maritime or commercial insights.
Predictive analytics are inherently uncertain and are not guarantees, warranties, promises, or commitments.
Predictions may be affected by incomplete data, historical assumptions, third-party errors, weather, vessel deviation, port decisions, regulatory action, sanctions, customs delays, operational disruptions, cyber incidents, and force majeure.
Users assume all risks associated with relying on predictive analytics.
AGS360 shall not be liable for losses, delays, disputes, claims, or commercial decisions arising from inaccurate, delayed, incomplete, or unavailable predictive outputs.
30. Future Product Modules
AGS360 may introduce future modules, including new SaaS features, AI tools, compliance tools, marketplace features, documentation tools, API products, financial tools, operational workflow modules, reporting modules, vessel intelligence modules, or port service tools.
Future modules may be subject to additional fees, eligibility conditions, separate terms, technical requirements, beta disclaimers, API limits, geographic limitations, or app-store rules.
AGS360 may test, modify, suspend, discontinue, or withdraw any beta, preview, pilot, experimental, or future module at any time.
Users acknowledge that future modules may not be released, may change materially, may operate with errors, and may not be suitable for all customers.
Use of future modules constitutes acceptance of any additional terms applicable to those modules.
31. Service Availability
AGS360 will use commercially reasonable efforts to make the Platform available, but does not guarantee continuous, uninterrupted, secure, real-time, error-free, or permanent availability.
Availability may vary by device, operating system, subscription plan, geographic location, network conditions, account status, payment status, third-party integrations, app-store availability, user permissions, and technical configuration.
AGS360 may impose rate limits, usage limits, access restrictions, security controls, geographic restrictions, or throttling to maintain security, availability, and performance.
Users are responsible for maintaining alternative systems, independent verification procedures, backup sources, and contingency plans for business-critical operations.
AGS360 shall not be liable for losses arising from unavailability of the Platform.
32. Platform Modifications
AGS360 may modify, update, enhance, redesign, reconfigure, replace, restrict, remove, suspend, or discontinue any part of the Platform at any time.
Modifications may include changes to interfaces, dashboards, algorithms, AI tools, APIs, data sources, reports, pricing, subscriptions, technical requirements, security controls, user permissions, app-store features, or service modules.
AGS360 may make modifications for legal compliance, cybersecurity, performance, operational efficiency, commercial strategy, third-party provider changes, app-store requirements, or product improvement.
Users are not entitled to compensation for modifications, removed features, changed workflows, discontinued modules, or altered outputs, except where required by law or expressly agreed in writing.
Continued use after modifications constitutes acceptance of the modified Platform.
33. Suspension of Services
AGS360 may suspend, restrict, disable, or limit access to the Platform immediately, with or without notice, where AGS360 reasonably suspects or identifies:
- non-payment;
- payment fraud or chargeback abuse;
- breach of these Terms;
- cybersecurity risk;
- unauthorized access;
- misuse or scraping;
- sanctions risk;
- regulatory concern;
- unlawful activity;
- intellectual property infringement;
- confidentiality breach;
- excessive usage;
- account compromise;
- fraudulent registration; or
- risk to AGS360, users, data, systems, or third parties.
Suspension may apply to individual users, Corporate Accounts, API access, dashboards, payment features, AI tools, or the entire Platform.
AGS360 shall not be liable for losses arising from good-faith suspension.
34. Termination Rights
AGS360 may terminate, disable, delete, restrict, or refuse access to any account, subscription, membership, API key, user profile, Corporate Account, or service where permitted by law.
Termination may occur for breach, non-payment, fraud, cyber risk, misuse, unlawful activity, sanctions risk, payment dispute, chargeback abuse, unauthorized access, confidentiality breach, intellectual property infringement, reputational risk, regulatory concern, or commercial necessity.
Users may terminate or cancel their accounts according to the applicable cancellation process, app-store process, subscription terms, enterprise order form, or written agreement.
Termination does not release users from payment obligations, indemnity obligations, confidentiality obligations, accrued liabilities, or obligations intended to survive termination.
After termination, users must stop using the Platform and delete or return AGS360 confidential information where required.
35. User Content
Users may upload, submit, transmit, generate, post, send, or store User Content through the Platform.
User Content may include documents, messages, prompts, business information, vessel data, port data, company data, files, instructions, reports, comments, support requests, and other materials.
Users represent and warrant that they own or have all rights, licenses, permissions, consents, and authority required to submit User Content.
Users must not submit unlawful, infringing, defamatory, confidential without authorization, fraudulent, misleading, malicious, harmful, offensive, or privacy-infringing content.
AGS360 may remove, restrict, preserve, review, disclose, or disable User Content where required for legal compliance, security, investigation, service operation, support, risk management, or enforcement of these Terms.
36. Customer Data
Customer Data means data submitted by or on behalf of a user or Corporate Customer to the Platform.
As between AGS360 and the customer, Customer Data remains subject to the rights of the customer or relevant rights holder. However, the user grants AGS360 a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, analyze, use, and otherwise handle Customer Data as necessary to provide, operate, secure, support, improve, and administer the Platform.
AGS360 may use aggregated, anonymized, statistical, or non-identifying data for analytics, benchmarking, service improvement, commercial insights, product development, security, and lawful business purposes.
Users are responsible for the accuracy, legality, authorization, quality, completeness, and reliability of Customer Data.
AGS360 is not liable for losses arising from inaccurate, incomplete, unauthorized, unlawful, or misleading Customer Data submitted by users.
37. Intellectual Property Rights
All intellectual property rights in and to the Platform are owned by AGS360 or its licensors.
Protected intellectual property includes software, source code, object code, mobile applications, web applications, SaaS architecture, databases, data compilations, dashboards, APIs, algorithms, AI systems, models, workflows, trade secrets, reports, user interfaces, graphics, documentation, trademarks, product names, service names, and proprietary business methods.
Users may access and use the Platform only under the limited license granted by these Terms.
Users must not copy, reproduce, modify, publish, distribute, resell, sublicense, exploit, reverse engineer, scrape, extract, imitate, or create derivative works from AGS360 intellectual property.
All rights not expressly granted are reserved by AGS360.
38. Copyright Protection
All copyrightable materials in the Platform are protected by applicable copyright laws and international intellectual property principles.
Copyrightable materials include software, code, visual interfaces, dashboards, layouts, reports, charts, graphics, documentation, text, databases, compilations, analytics displays, and content organization.
Users may not reproduce, copy, distribute, display, publish, transmit, sell, license, adapt, translate, or exploit copyrighted materials without AGS360’s prior written consent.
Permitted use is limited to ordinary authorized use of the Platform under a valid account or subscription.
Unauthorized copying, reproduction, or distribution may result in account termination, civil claims, criminal complaints, injunctive relief, damages, and legal cost recovery.
39. Trademark Protection
The names AGS360, AGS 360, related logos, product names, service names, slogans, icons, trade dress, designs, and brand identifiers are trademarks, trade names, or proprietary marks of AGS360 or its licensors.
Users must not use AGS360 trademarks without prior written consent.
Users must not register, copy, imitate, challenge, dilute, misuse, incorporate, or misrepresent AGS360 marks in any domain name, company name, app name, product name, social media handle, advertisement, promotional material, or competing service.
All goodwill arising from permitted use of AGS360 marks belongs exclusively to AGS360.
AGS360 may take legal action against trademark misuse.
40. Intellectual Property Complaints (Notice and Takedown)
AGS360 respects intellectual property rights and expects users to do the same. If you believe that content made available through the Platform infringes your copyright, trademark, or other intellectual property right, you may send a written notice to AGS360 at support@sunrichags360.com containing:
- identification of the right said to be infringed;
- identification of the allegedly infringing material and its location on the Platform;
- your name and contact details;
- a statement that you have a good-faith belief that the use complained of is not authorized by the rights holder, its agent, or the law;
- a statement that the information in the notice is accurate; and
- your physical or electronic signature.
On receipt of a valid notice, AGS360 may remove or disable access to the allegedly infringing material, notify the affected user, and, in appropriate cases, suspend or terminate accounts of repeat infringers. AGS360 may decline to act on notices that are incomplete, abusive, or submitted in bad faith, and may forward notices and counter-notices to the parties involved.
41. Trade Secrets Protection
The Platform contains confidential and proprietary trade secrets belonging to AGS360.
Trade secrets may include source code, algorithms, AI workflows, database structures, API architecture, pricing logic, product roadmaps, security controls, maritime data processing methods, predictive models, business processes, customer segmentation methods, and technical infrastructure.
Users must not disclose, extract, copy, reverse engineer, derive, misuse, or attempt to discover AGS360 trade secrets.
Unauthorized access to or disclosure of trade secrets may cause irreparable harm for which monetary damages may be insufficient.
AGS360 may seek injunctive relief, damages, account termination, regulatory complaints, and any other remedy available under law.
42. Software Licensing
Subject to these Terms, payment of applicable fees, and continued authorization by AGS360, users receive a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Platform for authorized business purposes.
This license does not permit users to:
- copy or modify the software;
- reverse engineer or decompile the software;
- create derivative works;
- resell or sublicense access;
- bypass technical controls;
- use the Platform for competing services;
- remove proprietary notices;
- use the Platform after termination; or
- exceed subscription or API limits.
The license terminates automatically upon expiry, cancellation, non-payment, suspension, termination, or breach of these Terms.
43. Confidential Information
Confidential Information means all non-public information disclosed by or relating to AGS360, the Platform, its technology, users, customers, pricing, commercial arrangements, data sources, dashboards, APIs, reports, algorithms, business plans, security systems, or operations.
Confidential Information may be disclosed orally, visually, electronically, through the Platform, through documents, through dashboards, through APIs, or through communications.
Users must protect Confidential Information with at least reasonable care and must use it only for authorized Platform use.
Confidential Information does not include information that becomes publicly available without breach, is lawfully obtained without confidentiality restrictions, is independently developed without use of confidential information, or is approved for disclosure in writing by AGS360.
44. Non-Disclosure Obligations
Users must not disclose Confidential Information to unauthorized persons.
Corporate Customers must ensure that employees, contractors, agents, representatives, affiliates, advisers, and service providers who access Confidential Information comply with confidentiality obligations.
Users may disclose Confidential Information only where legally required, provided that they give AGS360 prompt notice where legally permitted and cooperate to limit disclosure.
Non-disclosure obligations survive account closure, subscription expiry, suspension, termination, and cessation of Platform use.
AGS360 may seek injunctive relief, damages, termination, and any other legal remedy for breach of confidentiality.
45. Third-Party Data Sources
The Platform may incorporate data from third-party sources, including AIS providers, satellite providers, terrestrial receivers, port databases, public sources, commercial maritime databases, weather providers, mapping providers, analytics providers, and other external data sources.
Third-party data may be delayed, incomplete, inaccurate, unavailable, interrupted, subject to licensing restrictions, or affected by events outside AGS360’s control.
AGS360 does not control third-party data sources and does not guarantee their accuracy, legality, completeness, continuity, reliability, or suitability.
Users must independently verify third-party data before reliance.
Third-party data may be subject to additional terms, license restrictions, or usage limitations.
46. Third-Party Integrations
The Platform may integrate with third-party applications, APIs, payment gateways, app stores, cloud providers, AI providers, analytics tools, communication systems, mapping services, customer support tools, and enterprise software.
Third-party integrations may be governed by separate terms, privacy policies, security practices, service levels, payment terms, and technical requirements.
AGS360 is not responsible for third-party integration failures, service interruptions, data loss, cyber incidents, processing delays, billing failures, compliance failures, or changes in third-party terms.
AGS360 may add, remove, suspend, replace, or modify third-party integrations at any time.
Users access and rely on third-party integrations at their own risk.
47. Third-Party Links
The Platform may contain links to third-party websites, applications, payment pages, documents, portals, advertisements, service providers, mapping services, app-store pages, or external resources.
Third-party links are provided for convenience only.
AGS360 does not control, endorse, verify, warrant, or assume responsibility for third-party websites or services.
Users who access third-party links are subject to the terms, privacy policies, payment terms, security practices, and data processing activities of those third parties.
AGS360 shall not be liable for losses, fraud, cyber incidents, payment issues, data misuse, commercial consequences, or disputes arising from third-party links.
48. Accuracy Disclaimer
AGS360 uses reasonable commercial efforts to provide useful Platform information, but does not guarantee that any information, report, dashboard, alert, estimate, prediction, AI output, vessel tracking result, port information, or third-party content is accurate, complete, current, verified, uninterrupted, or error-free.
Data may be affected by third-party delays, technical failures, user input errors, outdated records, algorithmic limitations, maritime disruptions, port changes, cyber incidents, or force majeure.
Users must independently verify all information before reliance.
Reliance on Platform information is entirely at the user’s own risk.
AGS360 is not liable for losses caused by inaccurate, incomplete, delayed, unavailable, misunderstood, or misused information.
49. Maritime Information Disclaimer
Maritime information provided through the Platform is provided on a best-efforts basis only.
AGS360 does not guarantee vessel positions, vessel movements, vessel status, port conditions, berth availability, ETA, ETD, weather information, route information, cargo information, port charges, customs conditions, commercial intelligence, or regulatory information.
Maritime conditions may change rapidly due to vessel operations, port authority decisions, customs actions, weather, strikes, sanctions, government orders, safety incidents, equipment failure, cyber incidents, or force majeure.
Users must verify maritime information with competent sources, including port authorities, vessel masters, ship managers, agents, customs authorities, classification societies, and official notices.
AGS360 shall not be liable for maritime claims arising from Platform use.
50. Vessel Tracking Disclaimer
Vessel tracking information may be delayed, inaccurate, incomplete, interrupted, unavailable, spoofed, manipulated, incorrectly displayed, or based on erroneous data.
Such issues may arise from AIS limitations, satellite coverage gaps, terrestrial receiver limitations, transponder malfunction, intentional signal disabling, incorrect vessel identifiers, port restrictions, military activity, governmental restrictions, third-party data errors, network outages, weather, or cyber incidents.
Vessel tracking must not be used as a navigation tool, safety system, emergency system, official vessel monitoring system, or substitute for professional maritime judgment.
Users must not rely solely on vessel tracking data for vessel operations, cargo release, charterparty performance, demurrage, detention, port entry, customs compliance, sanctions compliance, insurance claims, or emergency response.
AGS360 shall not be liable for losses arising from vessel tracking data.
51. Port Information Disclaimer
Port information may change without notice and may be inaccurate, incomplete, delayed, or unavailable.
AGS360 does not guarantee port conditions, berth availability, terminal availability, documentation requirements, customs requirements, port operating hours, congestion levels, waiting times, port charges, tariffs, cargo handling capacity, or regulatory requirements.
Users must verify port information directly with the relevant port authority, terminal operator, customs authority, immigration authority, health authority, maritime authority, agent, or competent body.
AGS360 shall not be responsible for missed berths, port delays, demurrage, detention, penalties, cargo issues, customs holds, documentation errors, berth cancellations, operational disruptions, or commercial losses.
52. ETA and Port Call Estimate Disclaimer
Estimated time of arrival, estimated time of departure, port call estimates, berth estimates, congestion estimates, waiting time estimates, and operational predictions are estimates only.
Such estimates may be based on historical data, third-party data, user input, algorithms, predictive models, vessel speed, port conditions, route assumptions, weather, and operational indicators.
AGS360 does not guarantee that any vessel will arrive, depart, berth, clear customs, load, discharge, or complete port operations within any estimated time.
Users must independently verify estimates before making commercial, contractual, operational, financial, customs, legal, or maritime decisions.
AGS360 shall not be liable for losses arising from inaccurate, delayed, unavailable, or changed estimates.
53. AI Generated Content Disclaimer
AI-generated content is provided for assistance and information only.
AI outputs may be inaccurate, incomplete, outdated, misleading, non-exhaustive, biased, commercially unsuitable, or legally inappropriate.
AI tools do not provide legal advice, financial advice, customs advice, sanctions advice, insurance advice, navigation advice, safety advice, engineering advice, or professional maritime advice.
Users must independently verify all AI outputs before relying on them.
AGS360 shall not be liable for decisions, claims, losses, disputes, penalties, commercial consequences, or operational outcomes arising from reliance on AI-generated content.
AGS360 may monitor AI usage to improve quality, prevent abuse, protect systems, and comply with law.
54. No Professional Advice Clause
The Platform does not provide professional advice.
Information made available through the Platform is general, informational, technological, analytical, and decision-support content only.
Users must obtain advice from qualified professionals, official authorities, port agents, customs brokers, legal counsel, insurers, financial advisers, classification societies, vessel masters, safety officers, or competent specialists before making decisions requiring professional judgment.
AGS360 is not responsible for user decisions made without proper professional advice.
Nothing on the Platform creates an advisory, fiduciary, agency, professional, broker, insurer, customs, or legal relationship between AGS360 and any user.
55. No Warranty Clause
The Platform is provided on an “as is”, “as available”, and “best efforts” basis.
To the maximum extent permitted by law, AGS360 disclaims all warranties, representations, guarantees, and conditions, whether express, implied, statutory, or otherwise.
This includes warranties of accuracy, completeness, reliability, timeliness, merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, cybersecurity, compatibility, performance, or suitability for maritime, commercial, legal, financial, safety, customs, sanctions, or operational use.
AGS360 does not warrant that the Platform will meet user requirements, prevent losses, operate without interruption, be error-free, be free from harmful components, or produce any specific result.
Users use the Platform at their own risk.
56. Service Interruptions
The Platform may experience interruptions, delays, outages, degraded performance, data unavailability, login issues, payment issues, report generation failures, API failures, app-store disruptions, or communication errors.
Interruptions may be caused by maintenance, upgrades, bugs, internet issues, cloud provider failures, third-party data issues, cyber incidents, payment provider failures, user device issues, app-store restrictions, regulatory action, excessive demand, or force majeure.
AGS360 shall not be liable for losses arising from service interruptions.
Users must maintain alternative systems, independent verification methods, backup records, and contingency procedures for critical business operations.
57. System Maintenance
AGS360 may conduct scheduled or unscheduled maintenance, upgrades, patches, bug fixes, cybersecurity updates, infrastructure changes, feature deployments, data updates, and system improvements.
Maintenance may temporarily affect availability, functionality, data freshness, API access, dashboard access, payment processing, AI tools, or reporting features.
AGS360 may perform maintenance with or without notice where necessary for security, compliance, performance, continuity, or urgent operational reasons.
AGS360 shall not be liable for losses arising from maintenance activities.
Users acknowledge that maintenance is necessary to protect and improve the Platform.
58. Force Majeure Events
AGS360 shall not be liable for failure, delay, interruption, suspension, degraded performance, data loss, non-performance, or inability to perform caused by events beyond its reasonable control.
Force majeure events include natural disasters, fire, flood, storm, earthquake, war, terrorism, piracy, civil unrest, sanctions, embargoes, government action, port closures, customs action, strikes, pandemics, power failures, telecommunications failures, internet outages, satellite failures, cloud failures, app-store restrictions, payment network failures, cyberattacks, ransomware, malware, denial-of-service attacks, third-party service failures, maritime emergencies, and regulatory intervention.
AGS360 may suspend, restrict, modify, or discontinue services during force majeure events without liability.
Payment obligations accrued before the force majeure event remain payable unless otherwise required by law or agreed in writing.
59. Consumer Rights and Mandatory Statutory Protections
Some users may be consumers under the laws of their country of residence. Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy that applies to a consumer under mandatory law and that cannot lawfully be excluded, restricted, or modified by agreement.
Where any disclaimer, exclusion, limitation or cap on liability, indemnity, class-action waiver, limitation period, or no-refund provision in these Terms or in the Refund Policy is unenforceable against a consumer under mandatory law, that provision applies to that consumer only to the maximum extent permitted by law, and the remaining provisions continue in full force and effect.
In the European Economic Area and the United Kingdom, statutory rights regarding digital content and digital services, including remedies for non-conforming digital services and any applicable right of withdrawal, are preserved and are addressed further in the Refund Policy.
Where mandatory consumer law applies, the governing-law and exclusive-jurisdiction provisions of these Terms do not deprive the consumer of the protection afforded by mandatory provisions of the law of the consumer's country of habitual residence, nor of any right that consumer may have to bring proceedings in the courts of that country.
60. Limitation of Liability
To the maximum extent permitted by applicable law, AGS360’s total aggregate liability arising out of or relating to the Platform, these Terms, subscriptions, payments, services, data, software, AI tools, vessel tracking, port information, maritime intelligence, dashboards, APIs, or user claims shall not exceed the total amount actually paid by the relevant user to AGS360 for the Platform during the twelve (12) months immediately preceding the event giving rise to the claim.
For free, trial, beta, promotional, or unpaid users, AGS360’s total liability shall be limited to AED 100 or the minimum amount required by applicable law, whichever is greater.
This limitation applies regardless of legal theory, including contract, tort, negligence, strict liability, statutory duty, misrepresentation, indemnity, restitution, or otherwise.
Nothing excludes liability that cannot lawfully be excluded.
61. Exclusion of Consequential Damages
To the maximum extent permitted by law, AGS360 shall not be liable for consequential damages of any kind.
Consequential damages include secondary, indirect, remote, dependent, follow-on, special, commercial, operational, reputational, or business losses resulting from use of or inability to use the Platform.
This exclusion applies even if AGS360 was advised of the possibility of such damages.
Users acknowledge that AGS360 provides the Platform in reliance on this risk allocation.
If a jurisdiction does not permit full exclusion, the exclusion shall apply to the maximum extent permitted.
62. Exclusion of Indirect Damages
AGS360 shall not be liable for indirect damages arising from use of, reliance on, interruption of, errors in, unavailability of, or inability to access the Platform.
Indirect damages include losses arising through third-party claims, customer disputes, downstream commercial decisions, internal operational decisions, missed opportunities, cargo disputes, port charges, vessel deviations, business delays, contractual disputes, payment issues, or user reliance on Platform information.
Users assume all risks of indirect consequences arising from their use of the Platform.
This exclusion applies whether damages are foreseeable or unforeseeable.
63. Exclusion of Loss of Profits
AGS360 shall not be liable for loss of profits, loss of revenue, loss of anticipated savings, loss of business opportunity, loss of goodwill, loss of market position, loss of freight earnings, loss of charter hire, loss of cargo value, loss of commission, loss of brokerage fees, loss of agency fees, loss of contract, or loss of expected economic benefit.
This exclusion applies whether such losses are direct, indirect, consequential, foreseeable, unforeseeable, actual, expected, or alleged.
Users are responsible for verifying Platform information before making revenue-generating, profit-related, commercial, or contractual decisions.
64. Exclusion of Business Interruption Claims
AGS360 shall not be liable for business interruption, operational disruption, loss of use, loss of productivity, workflow interruption, system downtime, vessel delay, shipment delay, port delay, customs delay, staff downtime, inability to perform contracts, or interruption of customer services.
Users must maintain their own contingency plans, alternative systems, backup processes, independent data sources, and internal business continuity procedures.
The Platform is not intended to be the user’s sole system for business continuity, emergency response, or critical operational control.
AGS360 shall not be liable for claims based on business interruption.
65. Exclusion of Data Loss Claims
AGS360 shall not be liable for loss, corruption, deletion, alteration, unauthorized access, unavailability, delay, or failure to store data, except where liability cannot lawfully be excluded.
Users are responsible for maintaining independent backups of important records, reports, business documents, invoices, operational data, vessel records, port records, customer records, and communications.
AGS360 may maintain backups for operational purposes but does not guarantee restoration of user data unless expressly agreed in writing.
Data loss caused by user error, deletion, credential compromise, cyber fraud, malware, third-party systems, payment provider issues, device failure, network failure, or external attacks is the user’s responsibility.
66. User Indemnification Obligations
Users agree to indemnify, defend, and hold harmless AGS360, Sunrich AGS360 Technology LLC, its directors, shareholders, officers, employees, consultants, affiliates, subsidiaries, licensors, vendors, partners, agents, and representatives from and against all claims, losses, liabilities, damages, penalties, fines, costs, legal fees, investigation costs, and expenses arising from or relating to:
- use or misuse of the Platform;
- breach of these Terms;
- violation of law;
- unauthorized access;
- infringement of intellectual property or third-party rights;
- submitted content or data;
- reliance on Platform information;
- commercial, maritime, payment, or operational decisions;
- cyber fraud or payment fraud involving the user;
- confidentiality breaches;
- regulatory violations; and
- disputes with third parties.
This indemnity survives termination.
67. Corporate User Indemnification
Corporate Customers agree to indemnify, defend, and hold harmless AGS360 from all claims, losses, liabilities, damages, penalties, fines, costs, legal fees, and expenses arising from their Corporate Account, Authorized Users, employees, contractors, agents, administrators, affiliates, representatives, customers, vendors, or business counterparties.
This includes claims relating to unauthorized access, user misuse, employee fraud, payment fraud, cyber fraud, customer data, third-party data, corporate content, maritime decisions, port delays, cargo claims, charterparty disputes, sanctions violations, regulatory breaches, confidentiality breaches, and cybersecurity incidents.
Corporate Customers are responsible for all activity under their accounts.
AGS360 may require the Corporate Customer to assume defense of claims or may control defense at the Corporate Customer’s expense.
68. Regulatory Compliance Obligations
Users must comply with all applicable laws, regulations, regulatory guidance, industry rules, port rules, customs rules, maritime laws, tax laws, commercial laws, consumer protection laws, cybersecurity laws, cybercrime laws, electronic transaction laws, data protection laws, sanctions rules, export controls, and anti-bribery laws.
Users are responsible for determining whether their use of the Platform is lawful in their jurisdiction, industry, transaction, vessel operation, port call, payment, and commercial activity.
AGS360 is not responsible for user compliance failures.
AGS360 may suspend, restrict, or terminate accounts where legal, regulatory, compliance, sanctions, cybersecurity, or reputational risk is identified.
Users must cooperate with AGS360 in responding to lawful compliance requests.
69. Sanctions Compliance
Users must not use the Platform in violation of applicable sanctions, embargoes, restricted party rules, export restrictions, trade controls, vessel restrictions, port restrictions, or prohibited transaction rules.
Users represent and warrant that they are not sanctioned, blocked, restricted, prohibited, or acting on behalf of a sanctioned or prohibited party.
Users must not use Platform data, vessel tracking, port information, AI tools, dashboards, APIs, or reports to evade sanctions, disguise transactions, misrepresent vessel activity, or facilitate prohibited trade.
AGS360 may screen users, companies, vessels, ports, transactions, locations, and usage patterns for sanctions risk.
AGS360 may refuse, suspend, terminate, freeze, restrict, or report activity where sanctions risk is suspected.
70. Anti-Bribery and Anti-Corruption Compliance
Users must comply with all applicable anti-bribery, anti-corruption, anti-money laundering, counter-terrorism financing, fraud prevention, and ethical business laws.
Users must not use the Platform to offer, solicit, facilitate, conceal, document, disguise, or support bribes, kickbacks, unlawful commissions, facilitation payments, improper benefits, fraudulent invoices, false records, or corrupt conduct.
AGS360 may suspend or terminate accounts where bribery, corruption, money laundering, fraud, or improper conduct is suspected.
Users shall indemnify AGS360 for all losses arising from bribery, corruption, fraud, money laundering, improper payments, or unethical conduct connected to their use of the Platform.
71. Export Control Compliance
Users must comply with applicable export control, re-export, trade control, technology transfer, dual-use, encryption, and restricted destination laws.
Users must not export, re-export, transfer, provide access to, or make available the Platform, software, APIs, reports, data, AI outputs, dashboards, or technology in violation of applicable law.
Users are responsible for determining whether export controls apply to their use, location, users, vessels, cargo, counterparties, destination, technology, or transactions.
AGS360 may restrict access to certain countries, users, vessels, companies, or services where export control risk exists.
AGS360 shall not be liable for user export control violations.
72. KYC and Verification Rights
AGS360 may request know-your-customer, identity verification, business verification, beneficial ownership, trade license, authorization, tax, payment, sanctions, compliance, cybersecurity, or risk information.
AGS360 may verify users, companies, authorized representatives, payment methods, vessels, counterparties, corporate authority, and transaction details before or after account activation.
Failure to provide requested verification information may result in refusal, delay, suspension, limitation, or termination of services.
AGS360 may use third-party verification providers.
AGS360 is not liable for delays, refusal, account restrictions, or loss of access caused by incomplete, inaccurate, suspicious, or unsatisfactory verification information.
73. Audit Rights
AGS360 may audit user compliance with these Terms where reasonably necessary for security, billing, legal compliance, misuse detection, API compliance, subscription enforcement, data protection, or contractual administration.
Audits may include review of account activity, user access, API usage, subscription limits, payment history, access logs, data usage, scraping indicators, unauthorized sharing, and compliance with usage restrictions.
Users must cooperate with reasonable audit requests and provide information requested by AGS360.
AGS360 may suspend access during an audit where misuse, cyber risk, payment fraud, non-compliance, or security concern is suspected.
Audit rights shall survive termination where relevant to past use.
74. Investigation Rights
AGS360 may investigate suspected misuse, breach, cyber incident, payment fraud, online fraud, chargeback abuse, sanctions risk, unauthorized access, scraping, reverse engineering, intellectual property infringement, data breach, confidentiality breach, or unlawful activity.
Investigations may include review of logs, account activity, payment records, device information, IP addresses, API calls, communications, submitted content, support records, security events, and user behavior.
Users must cooperate with reasonable investigations.
AGS360 may preserve, disclose, report, or provide information to regulators, law enforcement, courts, payment providers, app stores, banks, cybercrime authorities, or affected parties where required or permitted by law.
AGS360 may suspend services during investigations.
75. Right to Suspend Accounts
AGS360 may suspend accounts immediately where it reasonably believes suspension is necessary to protect AGS360, the Platform, other users, data, systems, payment integrity, cybersecurity, legal compliance, or commercial interests.
Suspension may be temporary or permanent and may apply to all or part of the Platform.
AGS360 is not required to provide prior notice where notice could increase risk, compromise an investigation, prejudice legal rights, enable misuse, or expose systems to harm.
Suspension does not release users from payment obligations accrued before or during suspension.
AGS360 shall not be liable for good-faith suspension.
76. Right to Reject Users
AGS360 may reject any user, registration, subscription, payment method, Corporate Account, membership application, verification request, or service request where permitted by law.
Reasons for rejection may include incomplete information, payment risk, fraud risk, cybersecurity risk, sanctions risk, regulatory risk, commercial unsuitability, reputational risk, prior breach, technical limitations, app-store restrictions, or operational constraints.
AGS360 is not required to provide detailed reasons for rejection where doing so may compromise security, confidentiality, legal rights, fraud prevention, or risk controls.
Rejection does not create liability unless prohibited by law.
77. Right to Refuse Service
AGS360 reserves the right to refuse service to any person or entity where permitted by law.
Service may be refused due to risk, misuse, non-payment, fraud suspicion, cyber risk, sanctions concern, regulatory concern, unlawful conduct, abusive behavior, excessive demands, technical limitations, app-store requirements, commercial strategy, or operational considerations.
AGS360 may refuse service before or after registration, payment, verification, subscription, or onboarding.
Where payment has been made but service is lawfully refused, any refund will be handled according to applicable law, app-store rules, AGS360’s refund policy, and the circumstances of refusal.
78. Right to Remove Content
AGS360 may remove, disable, restrict, quarantine, preserve, refuse to display, or block any User Content where AGS360 reasonably believes the content is unlawful, infringing, fraudulent, misleading, confidential without authorization, malicious, abusive, offensive, technically disruptive, commercially sensitive, risky, or inconsistent with these Terms.
AGS360 may also remove content where required by law, court order, regulator, app-store policy, payment provider, third-party claim, cybersecurity concern, or internal risk policy.
AGS360 is not liable for content removal undertaken in good faith.
Users remain solely responsible for their content and any consequences arising from it.
79. Refund Policy Reference
Refunds, cancellations, credits, reversals, and chargebacks are governed by AGS360’s Refund Policy, applicable subscription terms, invoice terms, order form, app-store rules, payment provider rules, and applicable law.
Unless expressly stated otherwise, fees are non-refundable to the maximum extent permitted by law.
Refunds will not be available for user error, failure to cancel, non-use, dissatisfaction with estimates, data inaccuracies, service interruptions, suspension for breach, removal for misuse, payment fraud, online fraud involving user negligence, or unauthorized payments caused by compromised user credentials, except where required by law.
For purchases made through Apple App Store or Google Play, refunds may be handled by the applicable app-store provider under its own rules.
Chargeback abuse may result in account suspension, termination, recovery action, and legal claims.
80. Privacy Policy Reference
AGS360’s Privacy Policy forms part of these Terms by reference.
The Privacy Policy explains how AGS360 collects, uses, stores, processes, shares, transfers, protects, and retains Personal Data and other information.
By using the Platform, users acknowledge and accept the Privacy Policy.
Where there is a conflict between these Terms and the Privacy Policy regarding Personal Data processing, the Privacy Policy shall apply to the extent of that conflict, unless a separate data processing agreement applies.
Users must review the Privacy Policy before using the Platform and must stop using the Platform if they do not agree with it.
81. Data Protection Reference
Users must comply with all applicable data protection and privacy laws when submitting Personal Data, employee data, customer data, vessel-related data, contact information, communications, documents, or other regulated information to the Platform.
Users represent and warrant that they have all required notices, consents, permissions, authorizations, and lawful bases to provide data to AGS360.
Corporate Customers are responsible for informing employees, contractors, agents, representatives, and third-party contacts about relevant processing.
AGS360 may process data as described in its Privacy Policy, these Terms, and any applicable data processing agreement.
Users shall indemnify AGS360 for claims arising from unlawful data submission, unauthorized disclosure, privacy failures, or breach of data protection obligations by the user.
82. Security Measures
AGS360 uses reasonable technical, administrative, organizational, and physical measures designed to protect the Platform and related data.
Security measures may include authentication, encryption, access controls, monitoring, logging, backup procedures, vendor due diligence, incident response procedures, vulnerability management, rate limits, security reviews, and internal confidentiality obligations.
No digital platform, mobile app, SaaS system, payment channel, internet connection, cloud service, or communication network can be guaranteed to be completely secure.
Users must maintain their own cybersecurity controls, including secure devices, strong passwords, staff training, access management, network security, banking security, payment verification, and backup procedures.
AGS360 is not liable for security incidents caused by user negligence, compromised credentials, phishing, online fraud, insecure networks, third-party systems, or external attacks beyond AGS360’s reasonable control.
83. Data Retention
AGS360 may retain data for as long as reasonably necessary for service delivery, account management, billing, payment records, tax, accounting, legal compliance, security, fraud prevention, dispute resolution, audits, analytics, backups, and legitimate business purposes.
Retention periods may vary depending on data type, account status, legal requirements, contractual obligations, operational needs, payment history, dispute risk, cybersecurity requirements, and regulatory obligations.
AGS360 may retain aggregated, anonymized, statistical, or non-identifying data indefinitely.
Termination of an account does not automatically require deletion of all data where retention is required or permitted by law or necessary for AGS360’s legitimate interests.
Data retention is further described in AGS360’s Privacy Policy.
84. Breach Notification
AGS360 will handle data breaches and cybersecurity incidents in accordance with applicable law and internal incident response procedures.
Where required by law, AGS360 may notify competent authorities, affected users, Corporate Customers, regulators, app-store operators, payment providers, or other relevant parties.
Users must promptly notify AGS360 of suspected unauthorized access, credential compromise, payment fraud, online fraud, security incidents, data breaches, phishing attempts, account misuse, or suspicious Platform activity.
AGS360 may delay, limit, or withhold notification where legally permitted, including to protect investigations, prevent further harm, comply with law enforcement, preserve security, or avoid disclosure of confidential information.
Breach notification does not constitute an admission of liability.
85. Assignment Rights
Users may not assign, transfer, delegate, subcontract, sublicense, novate, or otherwise dispose of their rights or obligations under these Terms without AGS360’s prior written consent.
AGS360 may assign, transfer, delegate, subcontract, novate, restructure, or otherwise dispose of its rights and obligations under these Terms to an affiliate, successor, purchaser, investor, acquirer, merger entity, financing party, service provider, or other third party.
AGS360 may assign rights in connection with corporate restructuring, sale, merger, acquisition, financing, investment, asset transfer, reorganization, or business transfer.
Any unauthorized assignment by a user is void.
86. Successors and Assigns
These Terms bind and benefit the parties and their respective successors, permitted assigns, administrators, representatives, and legal successors.
Any reference to AGS360 includes its successors, assigns, affiliates, transferees, and permitted delegates.
The rights and protections granted to AGS360 extend to its directors, shareholders, officers, employees, affiliates, subsidiaries, licensors, vendors, service providers, contractors, consultants, payment providers, partners, and representatives.
Users may not transfer their account, subscription, license, API access, or rights without AGS360’s prior written approval.
87. Entire Agreement
These Terms, together with the Privacy Policy, Refund Policy, Data Processing Addendum, Cookie Policy, Acceptable Use Policy, order forms, invoices, subscription plans, service schedules, and any documents expressly incorporated by reference, constitute the entire agreement between the user and AGS360 regarding the Platform.
They supersede all prior or contemporaneous discussions, proposals, representations, statements, communications, quotations, understandings, or agreements relating to the Platform, whether oral or written.
No purchase order, email, user document, verbal statement, or informal communication modifies these Terms unless expressly agreed in writing by AGS360.
A signed enterprise agreement or order form may prevail only to the extent it expressly overrides these Terms.
88. Severability
If any provision of these Terms is held invalid, unlawful, void, or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid and enforceable.
If modification is not possible, the invalid provision shall be severed, and the remaining provisions shall remain in full force and effect.
The parties intend that these Terms be interpreted to give maximum lawful effect to AGS360’s rights, disclaimers, limitations of liability, indemnities, intellectual property protections, and commercial risk allocation.
Invalidity of one clause does not affect the enforceability of the remaining clauses.
89. Waiver
No failure, delay, relaxation, or partial exercise by AGS360 of any right, remedy, power, or privilege shall operate as a waiver.
No single or partial exercise of any right prevents further exercise of that right or any other right.
A waiver is valid only if made in writing by an authorized representative of AGS360.
Waiver of one breach does not constitute waiver of any other breach, continuing breach, or future breach.
AGS360’s acceptance of payment after a breach does not waive AGS360’s right to enforce these Terms unless expressly stated in writing.
90. Survival of Clauses
Clauses that by their nature should survive termination shall survive termination, expiry, cancellation, suspension, account closure, or cessation of Platform use.
Surviving clauses include those relating to payment obligations, intellectual property, confidentiality, non-disclosure, data usage, audits, investigations, disclaimers, limitation of liability, exclusion of damages, indemnity, dispute resolution, governing law, jurisdiction, electronic records, and enforcement rights.
Termination does not affect accrued rights, remedies, claims, liabilities, or obligations.
AGS360 may continue to enforce these Terms after the user stops using the Platform.
91. Amendment Rights
AGS360 may amend, update, replace, supplement, or modify these Terms at any time.
Changes may be made to reflect changes in law, regulatory guidance, app-store requirements, Google Play requirements, Apple requirements, payment provider rules, cybersecurity needs, new features, AI functionality, subscription changes, pricing updates, product changes, business changes, or operational requirements.
Updated Terms may be published through the Platform, website, mobile app, dashboard, email, notification, or other reasonable channel.
Continued use of the Platform after publication of updated Terms constitutes acceptance.
Where required by law, AGS360 may provide additional notice or seek renewed consent for material changes.
92. Apple App Store — Additional Terms (End-User Licence)
The following additional terms apply where a user downloads, installs, or uses the AGS360 application from the Apple App Store. These terms are concluded between the user and AGS360 only, and not with Apple Inc. ("Apple"). To the extent these terms conflict with the rest of these Terms in respect of App Store use, these terms prevail for that use.
- Scope of licence. The licence granted to the user is a non-transferable licence to use the application on any Apple-branded products that the user owns or controls, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, except that the application may be accessed and used by other accounts associated with the purchaser through Family Sharing or volume purchasing where applicable.
- Maintenance and support. AGS360 is solely responsible for providing any maintenance and support services for the application as required by Applicable Laws. Apple has no obligation whatsoever to furnish any maintenance or support services for the application.
- Warranty. To the maximum extent permitted by Applicable Laws, Apple has no warranty obligation with respect to the application. In the event of any failure of the application to conform to any applicable warranty, the user may notify Apple, and Apple may refund the purchase price (if any) for the application; to the maximum extent permitted by law, Apple has no other warranty obligation with respect to the application, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty are AGS360's responsibility.
- Product claims. AGS360, and not Apple, is responsible for addressing any claims of the user or any third party relating to the application or the user's possession and/or use of the application, including: (i) product-liability claims; (ii) any claim that the application fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer-protection, privacy, or similar legislation.
- Intellectual property. In the event of any third-party claim that the application or the user's possession and use of it infringes that third party's intellectual property rights, AGS360, and not Apple, is solely responsible for the investigation, defence, settlement, and discharge of any such claim, to the extent required by these Terms.
- Legal compliance. The user represents and warrants that the user is not located in a country that is subject to a US Government embargo or that has been designated by the US Government as a "terrorist supporting" country, and that the user is not listed on any US Government list of prohibited or restricted parties.
- Third-party beneficiary. The user acknowledges and agrees that Apple and Apple's subsidiaries are third-party beneficiaries of these Terms, and that, upon the user's acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against the user as a third-party beneficiary.
- Third-party terms. The user must comply with any applicable third-party terms of agreement when using the application.
93. Google Play — Additional Terms
The following additional terms apply where a user downloads, installs, or uses the AGS360 application from Google Play.
- The user's use of the application must comply with the then-current Google Play Terms of Service and all applicable Google policies.
- AGS360, and not Google, is solely responsible for the application and its content, for any maintenance and support, and for any claims relating to the application.
- Refunds for purchases made through Google Play may be subject to the Google Play refund policies in addition to AGS360's Refund Policy.
- To the maximum extent permitted by Applicable Laws, Google is not responsible for the application or for any loss or damage arising from the user's use of it.
94. Governing Law
These Terms, the Platform, subscriptions, payments, user accounts, data processing, intellectual property, liability, indemnities, and any dispute arising out of or relating to them shall be governed by the laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates.
Conflict of law principles shall not apply to require application of another jurisdiction’s laws.
Where mandatory laws of another jurisdiction apply, they shall apply only to the minimum extent legally required.
The parties agree that UAE law is the primary governing law for interpretation, performance, and enforcement of these Terms.
95. Exclusive Jurisdiction
Subject to any arbitration option expressly agreed in writing, the courts of Dubai, United Arab Emirates shall have exclusive jurisdiction over disputes arising from or relating to these Terms, the Platform, subscriptions, user accounts, payments, cyber fraud disputes, data, intellectual property, confidentiality, liability, indemnity, or services.
Users irrevocably submit to such jurisdiction.
Users waive objections based on venue, forum, inconvenience, jurisdiction, or similar grounds.
AGS360 may seek urgent relief in any competent jurisdiction where necessary to protect intellectual property, confidential information, systems, data, payment integrity, or legal rights.
96. Dubai Courts Jurisdiction
The parties specifically agree that the Dubai Courts shall have jurisdiction over disputes arising out of or relating to these Terms, unless AGS360 elects or the parties agree in writing to arbitration or another lawful dispute resolution mechanism.
Proceedings may be brought in Dubai Courts for debt recovery, payment disputes, injunctions, damages, misuse, intellectual property infringement, confidentiality breaches, cybersecurity violations, online fraud disputes, account misuse, or other claims.
Users agree that Dubai Courts are an appropriate and convenient forum.
Nothing prevents AGS360 from seeking interim or protective relief elsewhere where necessary.
97. Arbitration Option
AGS360 may, at its discretion or by written agreement with the user, agree that certain disputes be referred to arbitration.
Where arbitration is agreed, the seat, rules, language, number of arbitrators, administering institution, and scope of arbitration shall be specified in the applicable enterprise agreement, order form, or arbitration agreement.
Unless expressly agreed in writing, this clause does not automatically require arbitration and does not prevent AGS360 from commencing proceedings before Dubai Courts.
AGS360 may seek interim, injunctive, protective, debt recovery, or urgent relief from any competent court regardless of arbitration.
98. Notice Requirements
AGS360 may provide notices by email, in-app message, dashboard notification, website publication, app-store notice, invoice, SMS, registered mail, courier, or any other reasonable electronic or written method.
Notices to users shall be deemed received when sent to the email address, account, dashboard, or contact details associated with the user or Corporate Account, unless prohibited by law.
Users must keep contact details current.
Legal notices to AGS360 must be sent to the official contact details specified in these Terms and must clearly identify the sender, account, issue, legal basis, and requested action.
Notices relating to urgent cybersecurity or fraud incidents should be sent immediately through designated support or security channels.
99. Contact Information
For legal, contractual, billing, privacy, cybersecurity, fraud reporting, payment, or support matters, users may contact AGS360 at:
Sunrich AGS360 Technology LLC
Dubai, United Arab Emirates
Registered Office
Aspect Tower, Office No. 2201, Business Bay,
P.O. Box Number: 39976, Dubai,
United Arab Emirates
Support Email: support@sunrichags360.com
Telephone: +971 4 2954604
AGS360 may update contact details by publishing revised details on the Platform or website.
Users must include sufficient information for AGS360 to identify the account, payment, transaction, request, issue, and sender authority.
100. Language of Agreement
These Terms are drafted in English.
Where these Terms are translated into Arabic or any other language, the English version shall prevail to the maximum extent permitted by law, unless applicable law requires otherwise.
Users are responsible for ensuring that they understand these Terms before accepting them.
AGS360 is not responsible for misunderstandings caused by unofficial translations, automated translations, third-party translations, partial translations, or user misunderstanding.
Any interpretation of these Terms shall be based on their commercial purpose and AGS360’s intended legal protections.
101. Electronic Signature Validity
Users agree that electronic signatures, digital confirmations, clickwrap acceptance, checkbox acceptance, email confirmations, login confirmations, payment confirmations, app-based acceptance, and other electronic methods of consent are valid and binding.
Such electronic acceptance has the same legal effect as a handwritten signature to the maximum extent permitted by law.
Users agree not to challenge enforceability solely because these Terms were accepted electronically.
AGS360 may maintain electronic records of acceptance, login, subscription, payment, consent, notices, app usage, and communications.
Such records may be used as evidence in disputes, investigations, debt recovery, fraud claims, and legal proceedings.
102. Class Action Waiver
To the extent permitted by applicable law, users agree that disputes shall be brought only on an individual basis and not as a claimant, representative, participant, or class member in any purported class, collective, representative, consolidated, or group proceeding.
Users waive any right to participate in class actions or representative claims against AGS360.
This waiver applies to claims arising out of or relating to the Platform, these Terms, subscriptions, payments, cyber fraud allegations, data, services, user accounts, or third-party integrations.
If this waiver is found unenforceable in whole or part, it shall be enforced to the maximum extent permitted by law.
103. Limitation Period for Claims
To the maximum extent permitted by applicable law, any claim, dispute, cause of action, or proceeding arising out of or relating to the Platform, these Terms, subscriptions, services, data, payments, user accounts, cybersecurity incidents, online fraud, or any related matter must be brought within twelve (12) months after the event giving rise to the claim.
Any claim not brought within such period shall be permanently barred, unless applicable law requires a longer mandatory limitation period.
This limitation applies regardless of legal theory.
Users acknowledge that prompt dispute resolution is necessary due to the time-sensitive nature of maritime, technology, payment, cybersecurity, and commercial services.
104. Final Binding Agreement Clause
By accessing or using the Platform, the user confirms that these Terms constitute a legally binding agreement between the user and AGS360.
The user confirms that the user has read, understood, accepted, and agreed to all provisions, including disclaimers, limitations of liability, exclusions of damages, indemnities, intellectual property protections, payment terms, cyber fraud disclaimers, suspension rights, termination rights, governing law, jurisdiction, and electronic acceptance provisions.
The user acknowledges that AGS360 provides the Platform in reliance on these risk allocations and legal protections.
If the user does not agree to these Terms, the user must not access, download, install, register for, subscribe to, pay for, or use the Platform.
Continued use of the Platform confirms continuing acceptance of these Terms.
105. Online Payment, Cyber Fraud, and Third-Party Fraud Disclaimer
Users acknowledge that online payments, digital banking, card transactions, payment gateways, app-store payments, bank transfers, email communications, SMS messages, OTP systems, QR codes, payment links, and internet-based transactions may be exposed to cyber fraud, phishing, spoofing, impersonation, fake websites, fake payment links, fake invoices, unauthorized banking instructions, malware, social engineering, identity theft, SIM-swap fraud, card fraud, account takeover, man-in-the-middle attacks, and other forms of online fraud.
Users are solely responsible for verifying payment instructions, payment links, bank account details, invoice details, sender email addresses, domain names, payment gateway pages, app-store payment screens, transaction amounts, beneficiary names, and all payment-related communications before making any payment.
Users must make payments only through official AGS360 payment channels, official app-store billing systems, verified invoices, approved payment gateways, or bank accounts expressly confirmed by AGS360 through official communication channels.
AGS360 shall not be responsible or liable if any user, customer, payer, company, employee, agent, or third party is cheated, deceived, defrauded, misled, hacked, phished, spoofed, socially engineered, redirected, or otherwise induced to make payment to a fraudulent person, fraudulent bank account, fake website, fake payment gateway, fake payment link, impersonator, cybercriminal, unauthorized intermediary, or third party not authorized by AGS360.
AGS360 shall not be liable for losses arising from:
- phishing emails or fake domains;
- fake invoices or altered invoices;
- fraudulent payment links;
- unauthorized bank account substitutions;
- compromised user email accounts;
- compromised corporate systems;
- malware or spyware on user devices;
- OTP theft or SIM-swap fraud;
- stolen card details;
- payment gateway fraud outside AGS360’s control;
- app-store account compromise;
- unauthorized internal employee payments;
- social engineering attacks;
- user failure to verify payment details;
- payments made to unauthorized persons; or
- any cyber fraud or online fraud not caused by AGS360’s proven wilful misconduct.
Users must immediately notify AGS360 and their bank, card issuer, payment provider, app-store provider, and relevant law enforcement or cybercrime authority if they suspect fraudulent payment activity.
AGS360 may assist with verification or investigation on a best-efforts basis but does not guarantee recovery of fraudulent payments.
The user remains responsible for payment obligations to AGS360 unless AGS360 actually receives cleared funds into its authorized account or through its approved billing channel.
A payment made to a fraudster, impersonator, wrong account, fake payment link, unauthorized intermediary, or third party shall not be treated as payment received by AGS360.
Annex — Special Maritime Industry Protection Statement
AGS360 provides maritime, vessel, port, ETA, operational, AI, and analytics information on a best-efforts basis only.
Users acknowledge and agree that vessel tracking information may be delayed, inaccurate, interrupted, incomplete, unavailable, spoofed, or unreliable; port information may change without notice; ETA and port call estimates are predictive only; and AGS360 does not guarantee vessel positions, port conditions, berth availability, weather data, operational information, customs status, or commercial outcomes.
Users must independently verify all information before relying upon it.
AGS360 shall not be responsible for demurrage, detention, delays, cargo losses, charterparty disputes, commercial losses, port costs, vessel deviations, port refusal, customs holds, penalties, or maritime claims arising from use of the Platform.
Users assume all risks associated with reliance on Platform information.
Annex — Special Technology Protection Statement
AGS360 retains full ownership of all software, source code, object code, mobile applications, web applications, databases, dashboards, APIs, algorithms, AI systems, data models, trademarks, trade secrets, reports, interfaces, workflows, and intellectual property.
Users do not acquire ownership rights by using, subscribing to, paying for, or contributing data to the Platform.
Reverse engineering, copying, scraping, mirroring, extracting, reproducing, modifying, reselling, sublicensing, benchmarking for competitive purposes, creating derivative works, or commercially exploiting the Platform is strictly prohibited.
AGS360 may suspend or terminate accounts immediately, without notice, where misuse is suspected.
Annex — Special Liability Protection Statement
To the maximum extent permitted by law:
- AGS360’s total liability shall not exceed the amount paid by the user during the previous twelve (12) months;
- AGS360 shall not be liable for indirect, incidental, punitive, special, exemplary, or consequential damages;
- AGS360 shall not be liable for loss of profits, loss of revenue, business interruption, data loss, cargo loss, demurrage, detention, delays, charterparty disputes, port costs, vessel deviations, cyber fraud, online payment fraud, or commercial losses; and
- users agree to fully indemnify and hold harmless Sunrich AGS360 Technology LLC, its directors, shareholders, officers, employees, consultants, affiliates, subsidiaries, licensors, vendors, service providers, payment partners, and business partners against claims, losses, liabilities, damages, penalties, legal fees, and expenses arising from their use of the Platform.